Conucopia: Help!

   Conucopia 
   
                                     Help!
                                       
   Rev. 08-Jan-1999
   
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     _________________________________________________________________
   
   E-mail: help@99.nasfic.org
   
   See Also:
     * Table of Contents
     * Keyword Search
     * Staff and Committee List
     * Infobot News Mailing List
     * Membership List
     * Progress Reports
     * Missing Members ("Lost Souls")
     * Addresses
     * E-mail Directory
       
"Where is information on such-and-such?"

     * Our Table of Contents is the first place to look for something. If
       it's on our web page, you should be able to find it listed there.
     * If you didn't find it, but you think it's on here somewhere, try
       our Keyword Search page.
     * If there's nothing listed, check the Staff and Committee Roster to
       see if it's a department that's been staffed. Departments are
       assigned at various points during the years before the convention
       happens; if nobody's running that department yet, that's probably
       why we don't have anything to say about it.
     * If the department has been staffed, you could write to the
       department head via e-mail and pose your question.
     * If you just want to hang tight until we announce something about
       that department, sign up for the Infobot News and we'll keep you
       informed of everything.
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"There's a problem with..."

     * If you know you're a member -- you paid money in 1997 or later,
       not counting $10 presupports -- and you're not receiving your
       Progress Reports in the mail, then there might be something wrong
       with your registration info.
     * First, check our on-line Membership List to see if we think you're
       a member.
     * Then, check the PR publication schedule to see if you really are
       behind in your publications.
     * See also our "Missing Members" (or "Lost Souls") list -- if you're
       on that list, it means your mail has been returned and we know we
       don't have a good address for you.
     * If you come to the conclusion that we don't have your correct
       address (or if your name's misspelled or something like that),
       please write to our Registration Department at reg@99.nasfic.org.
       
     * If you've paid for your membership, and our records don't show you
       as a member (or if your upgrade hasn't been credited), first make
       sure you're not jumping the gun. Look in your records to figure
       out when you paid; if you can find your receipt, or your cancelled
       check, hang onto it because you'll need it. Has it been more than
       four weeks? It can take that long to process everything. If it's
       only been a week, come back later please!
     * If you're convinced we've got it wrong -- you've checked our
       online database, and so forth -- photocopy your receipt, your
       cancelled check, or whatever you have that shows when you paid,
       and mail it to our general address along with a note explaining
       what needs to be fixed.
       
     * On the other hand, if there's a problem with the web page -- if we
       have broken links, or some bad HTML -- then you should e-mail the
       web99@99.nasfic.org.
     * If the problem is one of accuracy -- if we have someone's name
       misspelled, mispunctuated, or miscapitalized, or some other error
       of fact, whether minor or major -- you should probably send it to
       our Publications Department (and CC: the webmaster) to make sure
       our other records and publications are corrected.
     _________________________________________________________________
   
E-mail help

     * For convention information by e-mail, or if you don't find what
       you want here, write to our E-mail Infobot at info@99.nasfic.org.
     * If you have a complicated problem or question about the
       convention, you can reach a human being at help@99.nasfic.org.
     * And for comments on the web site itself, write to
       web99@99.nasfic.org.
     _________________________________________________________________
   
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